Knowledge Base

Can I get a refund for a domain that was accidentally renewed?

I forgot that my domain registration was set for auto-renew and it accidentally got renewed.  I was not planning on renewing the domain, can I get a refund?
Unfortunately, our back-end registrar (TuCows) isn't very flexible and they don't offer any refunds.  Although, to their credit--I don't know of a domain registrars that do offer refunds.   The service is essentially just reselling services offered by TuCows and they handles the credit card transactions.   They give us a limited amount of power and a tiny profit (a couple dollars per domain/year).

Beware that if you dispute the credit card charge with your credit card company then TuCows will likely suspend your domains.

You can turn off auto-renew for your domains from within the DomainRocket control panel by clicking on the button shown in the Domain Manager area:

last updated May 15, 2014
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